Terms & Policies

Thank you for renting SunScape & SeaScape! Our Occupancy License Agreement and Privacy Policy are detailed below and contain important information regarding your stay. Please read them carefully. ​Occupancy License Agreement Section 1: Parties This Occupancy License Agreement (hereinafter referred to as the "Agreement") is a legally binding agreement between the Property Owners and/or Property Managers (hereinafter referred to as the "Hosts") and the Guest, collectively referred to as the "Parties." The agreement becomes effective on the date it is signed. Section 2: Property Owners and Managers Trillium Investment Properties, LLC and the individual owners (Property Owners) have contracted with independent cleaning and maintenance companies (Property Managers) to serve as our local representatives during your stay (together "Hosts"). Section 3: Check-In / Check-Out Times Check-in begins after 5:00 PM (EST). Parking in the accommodation driveways and/or unloading of personal items prior to 5:00 PM is not permitted. Hosts will need unrestricted access to the accommodation to prepare for your arrival until 5:00 PM. Check-out time is 10:00 AM (EST). No early check-in or late check-outs will be permitted. Attempted early check-in prior to 5:00 PM or guests not checked out promptly at 10:00 AM will be billed a full day's rate. Refunds are not given for late arrivals or early departures. Section 4: Smoking Policy All properties are non-smoking. Smoking is not permitted inside the properties, including on the decks or patios, or around the pool. If evidence of smoking is found inside the property, the guest is subject to immediate eviction and forfeiture of all payments made to Host in its sole discretion. Guests are permitted to smoke in designated outdoor areas only. Guests are responsible for ensuring that all cigarette butts and other smoking-related debris are properly disposed of in outdoor receptacles. Guests who violate this policy will be charged an additional $1,000 plus the expense of any necessary cleaning. Section 5: Pets and Service Animals We welcome up to two well-behaved pets in each unit upon payment of a non-refundable pet fee. Pets must be kept on a leash at all times, and guests must clean up any pet waste. Pets are not allowed on any furniture at any time and should not be left unattended. Pets are not allowed in the pool and can only be bathed outside. If we discover a pet in or around the home without our permission, we will immediately charge a non-refundable pet fee and/or evict you at Hosts sole discretion. If the property is damaged by the pets or excessive housekeeping or pool maintenance is required, you will be billed for the amount required to remedy the damage and/or cover the costs of additional housekeeping or maintenance. Hosts are committed to providing reasonable accommodation to guests with trained service dogs due to a disability. Service dogs that have been trained to work or perform tasks for individuals with disabilities are always welcome and are not subject to a pet fee. Service dogs must be housebroken, under the control of the guest at all times, and not left alone in the property. Please note that you are responsible for any damages caused by the service dog. Section 6: Age Requirements No license will be granted to vacationing students or young adults under the age of 25 unaccompanied by a responsible parent or guardian at a ratio of four (4) young adults to one (1) adult over the age of 25. A parent or guardian must be staying in the property at all times. Guests who violate this policy are subject to immediate eviction and forfeiture of all payments made to Host, in its sole discretion. In accordance with Florida statutes, reservations made under false pretense are null and void and check-in will not be allowed, or guests will be asked to vacate the accommodation. This policy includes reservations made by parents or guardians who do not check-in, and/or who leave overnight during the length of the stay. Section 7: Minimum Stay Requirement Hosts require a minimum stay of three (3) nights. Longer stays may be required during certain seasons and special events. One-week minimum stays apply during peak and holiday periods, with Saturday arrival and Saturday departure. Section 8: Maximum Occupancy The maximum number of sleeping guests per accommodation is based on the individual accommodation's ability to comfortably and safely house our guests. If the maximum occupancy is exceeded, you are subject to immediate eviction and forfeiture of all payments made to Host in its sole discretion. Parties, weddings, or gatherings that violate this provision and are not pre-approved in writing by Host may result in immediate eviction and forfeiture of all payments made to Host. Persons totaling more than 1.3 times the permitted overnight occupancy on the property at any time must be approved in writing by Hosts and are subject to a non-refundable event fee of $2,000. Section 9: Damage Policy Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not on the premises. Rearranging the furniture or removing any items from the property is prohibited. Guests shall not make any alterations, additions, or improvements to the property, including, without limitation, installing any fixture, apparatus, equipment, paint, or device of any kind in or upon the interior or the exterior of the property, or cut or drill into the property. After check-out, Hosts will inspect the property for damages, missing items, and abnormally dirty appearance. During that inspection, if Hosts determine damage is present, items are missing, or the property is abnormally dirty, Hosts will repair the damage, replace the missing items, and/or perform a deep clean of the property at the guest's expense. Guest authorizes Hosts to charge the credit card on file to reimburse it for any such expenses. Section 10: Security Deposit Ten days prior to check-in, a hold will be placed on the credit card on file for a security deposit. The deposit will be refunded in full 7 days after check-out unless damage is found according to the Damage Policy set forth Section 9. Section 11: Non-Refundable Service Fee A service fee is added to each reservation for the processing of your booking and is non-refundable upon cancellation. Section 12: Advance Payment/Deposit An advance payment equal to 50% of the total booking charges is due at the time of reservation. This deposit will be applied towards the total booking charges due. This is not a damage deposit. We only accept credit cards through our website as payment. Section 13: Final Payment The balance of the total booking charges is due thirty (30) days prior to the check-in date. Section 14: Cancellations We have a Firm Cancelation Policy: Grace Period: Cancel within 48 hours after the reservation was made and at least 14 days before check-in to get a full refund, minus the non-refundable service fee. Cancel at least 30 days before check-in to get a full refund, minus the non-refundable service fee. If canceled between 7 and 30 days before check-in, guest pays 50% of the booking cost. If canceled less than 7 days before check-in, there is no refund. Reservations may be canceled or shortened only if you provide timely written notice to Hosts prior to the Cancellation Policy set forth above. Event Fees, and Pet Fees are non-refundable after the 48-hour grace period. Section 15: License to Occupy The parties acknowledge that by virtue of this Agreement, Hosts are granting a revocable license for the guest and the guest's invitees to occupy the Hosts property subject to the terms of this Agreement. Hosts may revoke this license at any time the guest or guest's invitees are in default of this Agreement. Upon such revocation, the guest will immediately vacate the property. It is mutually agreed and understood that this Agreement is not intended to create a Landlord-Tenant relationship by and between Hosts and the guest and that Florida's Landlord and Tenant Act in Chapter 83, Florida Statutes, shall not apply. This Agreement is not assignable by the guest. Any purported assignment hereof shall be void and of no force or effect. Section 16: Hurricanes and Severe Weather No refunds or credits will be made to guests for weather-related issues or closures, including hurricanes and/or mandatory evacuations. Hosts strongly encourage travel insurance. Guests have the ability to purchase vacation travel insurance that may provide coverage under certain specific weather-related circumstances. Guests are responsible for purchasing this insurance separately if they want the coverage offered for weather-related issues, and guests are responsible for seeking any recovery or refund directly from the insurance provider. Section 17: Accommodation Selections and Availability Hosts will reserve for you the specific property selected at the time of your reservation upon the receipt of your reservation deposit and signed Agreement. Subject to availability for maintenance, owner usage, or other issues that may render the accommodations unsuitable for occupancy by guests, guests will be placed in the specific property set forth in their Agreement. If the specific accommodation set forth in your Agreement is unavailable during your reservation dates for any reason (other than due to hurricanes or severe weather which is addressed in Section 16), Hosts will, in its sole discretion, either: (1) move your stay to an equivalently priced accommodation; (2) provide you a credit for use in booking a future property equal to all payments made to Hosts for the current reservation; or (3) provide you a full refund minus the non-refundable service fee. For the avoidance of doubt, unavailability of the property will include governmental shutdowns for non-weather reasons in the area in which the property is located, including pandemics. If guests are unable to travel to the property for any reason, but the property is available for occupancy, the cancellation provisions set forth above will govern. In no event will Hosts be responsible for any direct or indirect costs, expenses, fees or other actual or consequential damages resulting from the unavailability of a specific accommodation. Section 18: Housekeeping A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee varies depending on the size of the property and is applied to cleaning, laundry, and start-up amenity costs. Guest vacation accommodations will be cleaned to our quality standards prior to arrival and after departure. You will be responsible for the cleaning of your property during your stay and for leaving the unit in good condition at check-out. Hosts respectfully request that you remember that you are staying in someone's home during your vacation; please treat it with the care you would your own. If a property is found abnormally dirty at check-out, additional charges will be charged to your credit card to assist in performing a deep cleaning of the property. Section 19: Start-Up Amenities To ensure a smooth start to your stay, Hosts provide a variety of start-up amenities. Upon your arrival, you'll find essential items such as toiletries, paper towels, dish soap, and trash bags. These supplies are meant to meet your basic needs until you have a chance to visit the store. We hope these provisions help you settle in comfortably and enjoy your stay from the moment you arrive. Section 20: Beach and Pool Towels Beach and/or pool towels are provided in the laundry area. Please wash and return these towels to the laundry area at the end of your stay. We do not permit bath towels, linens, or blankets to be taken from the property except for laundering. Section 21: Maintenance During your stay, promptly report any maintenance problems to Hosts. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, spa or pool heat, air conditioning, heating, telephone, television/cable service, wifi, appliances, etc. Section 22: Nearby Construction There may be construction ongoing at properties adjacent to or close by the Hosts property being occupied by guests. The rules regarding acceptable noise levels, start and finishing times, and other restrictions relating to any such construction are governed by local ordinances and/or community-specific rules and regulations beyond the control of Hosts. As such, the guest shall not be entitled to a refund relating to such construction. Notwithstanding this, Hosts will use its best efforts to ensure the appropriate parties are notified and appropriate remedial action taken in the event that it receives notice the construction at issue may be in violation of any such regulations or ordinances. Section 23: Security of Persons and Personal Property Hosts are not responsible for any acts of violence against guests or theft, vandalism, or other damages to the personal property of guests during guests' stay at the property. Hosts are also not responsible for personal items left by a guest in the accommodation at departure. Section 24: No Subletting The Hosts property in whole or in part may not be sublet. Your reservation is not transferable to any other party. Section 25: Good Neighbor Policy Please remember you are staying in someone's home during your vacation. Please treat it with care and leave it in good condition at check-out. In addition, please be aware of volume, trash, and parking in consideration of the local community. All outdoor music and noise must cease by 10 pm. We ask that you honor this curfew out of respect for our neighbors. Section 26: Trash Removal and Pick-Up Please ensure that all trash is properly managed during your stay. Trash pickup occurs twice weekly on Mondays and Thursdays. We kindly ask that you take the trash cans to the curb the evening before and return them to their designated spot under the house after they have been emptied. Additionally, before your departure, please remove all trash from inside the house and place it in the outdoor bins. Section 27: Firearms, Weapons, Ammunition, and Drug Policy Because of the risk of firearms being left behind, which poses an unacceptable risk for employees, vendors, and future guests, Hosts prohibit persons from carrying or otherwise possessing firearms, ammunition, or weapons at the property, including carrying firearms in an open or concealed manner. This policy applies to all firearms, including airsoft and BB guns. Guests who fail to abide by this policy are subject to immediate eviction and forfeiture of all payments made to Hosts in its sole discretion. Guests who fail to abide by this policy may also be subject at minimum to a fine equivalent to the full amount paid for the reservation should the firearm be left behind and will not be eligible to rent with Hosts in the future. Furthermore, Hosts prohibit persons from carrying or otherwise possessing any illegal drugs at the property. Because of the risk of drugs being left behind, which poses an unacceptable risk particularly for future guests with children, Hosts require that guests remove any illegal or legal drugs and all prescription drugs upon their departure. This includes but is not limited to: tobacco, e-cigarettes, prescriptions, over-the-counter medications, and/or any paraphernalia. Guests who fail to abide by this policy may be subject to a fine equivalent to the full amount paid for the reservation and may not be eligible to rent with Hosts in the future. Section 28: Piracy and Illegal Downloading The illegal distribution of copyright material including unauthorized peer-to-peer file sharing on Hosts owned, operated or maintained networks may subject guests to civil and criminal penalties under federal law. Guests who engage in such activity at the property using a network owned, operated or maintained by Hosts will be subject to immediate eviction, a $1,000 fee, and forfeiture of all payments made to Hosts in its sole discretion. Section 29: Swimming Pool and Hot Tub Usage Release of Liability, Waiver of Claims, Express Assumption of Risk, and Indemnity Agreement. In consideration for receiving access and/or permission to use any swimming pool, spa, or hot tub ("Activity") at the Hosts property or otherwise made available to you as an amenity in conjunction with your accommodation by the Hosts, you, your guests, and your invitees ("You") hereby RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE, AND AGREE TO INDEMNIFY AND HOLD HARMLESS for any and all purposes Trillium Investment Properties, LLC, Individual Owners, and their respective officers, servants, agents, volunteers, or employees (herein collectively referred to as "RELEASEES") FROM ANY AND ALL LIABILITIES, RESPONSIBILITIES, CLAIMS, DEMANDS, CAUSES OF ACTION OR INJURY, INCLUDING DEATH, that may be sustained by You or your guests or invitees while participating in such Activity, whether caused by RELEASEES' active or passive negligence. You agree You are fully aware there are inherent risks involved with Activity, including but not limited to possible physical injury (including, but not limited to broken bones, strains, sprains, bruises, concussions, heart attack, heat exhaustion) and loss of life and You choose to voluntarily participate in said Activity with full knowledge that said Activity may be hazardous to You. YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR ANY RISKS OF LOSS, PROPERTY DAMAGE OR PERSONAL OR EMOTIONAL INJURY, INCLUDING DEATH, that may be sustained by You as a result of participating in said Activity, whether supervised or unsupervised. You further agree to indemnify and hold harmless the RELEASEES for any loss, liability, judgment, settlement, damage or costs, including court costs and attorney's fees for both the trial and appellate levels that may occur as a result of or in any way related to Your participation in said Activity, whether caused by RELEASEES' active or passive negligence or otherwise. You agree to be responsible for the day-to-day general safety conditions of any swimming pool and/or hot tub at the Property. This includes, but is not limited to, keeping the swimming pool, spa, and/or hot tub clean of debris, keeping the swimming pool, spa, and/or hot tub areas clean, neat, and organized, keeping all gates and doors locked and the swimming pool, spa, and/or hot tub area secured at all times, and operating the swimming pool, spa, and/or hot tub in a safe, responsible manner. You understand that RELEASEES may not maintain any insurance policy covering any circumstance arising from Your participation in this Activity or any event related to that participation. You hereby certify that you are at least 25 years of age and you are legally competent to enter into this Agreement, including the release, waiver, assumption, and indemnity provisions contained herein. You agree that it is your express intent that this release shall bind the members of your family and spouse if you are alive, and your heirs, assigns and personal representatives, if you are deceased, and shall be governed by the laws of the State of Florida. Section 30: Parking Parking is limited to the designated parking areas of each property. Guests are responsible for ensuring that vehicles are parked in designated areas only and are not blocking access to driveways, roads, or neighboring properties. Hosts are not responsible for any damage to vehicles parked on the property. Section 31: Events and Parties Events and parties are strictly prohibited at Hosts properties unless otherwise approved in writing by Hosts. Any unauthorized events or parties may result in immediate eviction and forfeiture of all payments made to Hosts in its sole discretion. Hosts reserves the right to charge additional fees for approved events or parties, including but not limited to cleaning fees, security deposits, and event permits. Section 32: Governing Law and Jurisdiction This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. Any dispute arising under or related in any way to this Agreement shall be adjudicated exclusively in the state and federal courts located in the County of Gulf, Florida. Section 33: Entire Agreement This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings, whether written or oral, relating to such subject matter. No amendment, modification, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the amendment, modification, or waiver is to be enforced. Section 34: Severability If any provision of this Agreement is held to be invalid or unenforceable under applicable law, such provision shall be deemed omitted and the remaining provisions shall continue in full force and effect. Section 35: Waiver The failure of any party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by the waiving party. Section 36: Captions The captions in this Agreement are for convenience only and shall not be considered a part of or affect the construction or interpretation of any provision of this Agreement. Section 37: Binding Effect This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns. Section 38: Counterparts This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. Section 39: Acceptance of Terms By making a reservation with Hosts, you acknowledge that you have read, understand, and agree to abide by the terms and conditions set forth in this Agreement. If you do not agree to these terms and conditions, you should not make a reservation with Hosts. Section 40: Contact Information If you have any questions or concerns about this Agreement, please contact Hosts at the following address: Trillium Investment Properties, LLC 505 North Park Avenue, Suite 212 Winter Park, FL 32789 Contact@SunScapeSeaScape.com (805) 296-0088 (Revised 7/2024) Privacy Policy What information do we collect? We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you will be asked for personally identifiable details. You may, however, visit our site anonymously. When visiting our site anonymously, we may store information regarding the behavior of your session on our website, such as what pages were visited, what links you clicked on, how long you spent before going to another page. Any of the information we collect from you may be used in one of the following ways: ​To personalize (your information helps us better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your individual needs) To process transactions To send periodic emails To administer a contest, promotion, survey or other site feature The email address you provide for order processing may be used to send information and updates pertaining to your booking, in addition to receiving company news, updates, related product or service information etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information. How do we use cookies? We store cookies on your computer to identify that you have been to our site before, and to personalize certain content based on previous behavior. We do use third party cookies to track data. We also use remarketing cookies to log when users view specific pages on our site, in order for us to provide targeted advertising in the future. You can opt out of Google's use of cookies by visiting Google's Ads Settings page. If you would not like to be tracked during your visit you can install a Do Not Track Plugin for Google Chrome or enable the Do Not Track feature in Firefox. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Your consent By using our site, signing up for newsletters, speaking with our sales representatives or conducting business with us, you consent to this Privacy Policy. Changes to our Privacy Policy If we decide to make changes to our privacy policy, we will post the changes on this page. The policy was last modified on February 15, 2024. Contact us If there are any questions regarding this policy you may contact us at the following address: Trillium Investment Properties, LLC 505 North Park Avenue, Suite 212 Winter Park, FL 32789 Contact@SunScapeSeaScape.com (805) 296-0088 (Revised 2/2024)